Iniciaste sesión como:
filler@godaddy.com
Effective Date:October 2025
Business Name:Nicola franks Coaching
Registered Address:Emerencia Roig I Raventos 22 Sitges 08870 Barcelona Spain
Email: nicola@nicolafrankscoaching.com
Phone: (34) 637736143
Website:www.nicolafrankscoaching.com
At Nicola Franks Coaching we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our relationship coaching services, whether in person or online (video calls, chat, or email), and when you visit our website.
We comply with the EU General Data Protection Regulation (GDPR) and Spain’s Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).
We may collect the following personal data:
Identification details: name, contact information, age, and gender (optional).
Session data: notes from coaching sessions, only with your consent.
Payment details: billing name, address, and transaction records (processed securely via [payment provider, e.g., Stripe, PayPal, or bank transfer]).
Digital data:email correspondence, video calls (only if expressly agreed), and website usage data such as cookies or analytics.
We do not collect special category data (e.g., health, religion, or sexual orientation) unless it is relevant to the coaching process and you have provided explicit written consent.
We process your data for the following purposes:
* To provide and personalize coaching sessions.
* To manage bookings, communication, and follow-ups.
* To process payments and issue invoices.
* To comply with legal and tax obligations.
* To improve our services and client experience.
Your personal data will never be sold or shared with third parties for marketing purposes.
We process your data under the following legal bases:
Contractual necessity: to deliver coaching services.
Legal obligation: for accounting and tax compliance.
Legitimate interest: to maintain client relationships and ensure service quality.
Consent:for optional items such as testimonials or recorded sessions.
We keep your data only as long as necessary for the purposes described above:
Client records: up to 5 years after the last session.
Financial records: up to 6 years, as required by Spanish tax law.
Emails and session notes: deleted when no longer needed or upon your written request.
Your data is accessed only by:
The data controller (Nicola Franks).
Essential service providers (e.g., payment processors, scheduling tools, video platforms).
If your data is transferred outside the EU (e.g., via Zoom or Google Meet), it is done using GDPR-approved safeguards, such as standard contractual clauses or adequacy decisions.
You have the right to:
* Access your personal data.
* Request correction or deletion of your data.
* Restrict or object to processing.
* Withdraw consent at any time (if applicable).
* Request a copy of your data (data portability).
To exercise these rights, email us at nicola@nicolafrankscoaching.com
You may also file a complaint with the Spanish Data Protection Agency (AEPD)
👉 [https://www.aepd.es](https://www.aepd.es)
We use technical and organizational measures to protect your data, including:
* Encrypted communications and secure storage.
* Password-protected devices and files.
* Secure payment gateways.
* Confidentiality and professional discretion.
Our website may use cookies for functionality and analytics.
You can manage or disable cookies through your browser settings.
We may update this Privacy Policy to reflect legal changes or service improvements.
The latest version will always be posted on this page with the updated **effective date**.
If you have any questions or requests about your personal data, please contact:
Nicola Franks
nicola@nicolafrankscoaching.com
Emerencia Roig I Raventos 22 Sitges 08870 Barcelona Spain
